Itineraries are sent electronically, DHL/Airborne or USPS items are shipped within 24hours of receiving documents from travel supplier.
Refund Policy:
All passengers will be made aware in writing (See Itinerary) stating a service fee has been charged for any of the below service rendered. Should a client call our offices within 24 hours of receiving notice of impending charge to their credit cards, the agent will:
Either agree on a lesser amount or waiver
Inform client that with out such a fee, making the travel arrangements for the client will not be possible
After a client has used (purchased and /or used ) any travel services for which the original charge was made, the service fee portion of the charge is fully non refundable.
Service fees may be charged for the following items:
Preparation of documents.
To permit a client to pay for a travel document with a credit card the carrier does not accept that.
Document delivery. You are offering a service to deliver documents to your client’s home or office. The fee is being charged for preparing and delivering the package.
To permit a client to charge a Cash deposit for a specific service (tour, hotel, car rental, etc.) on a credit card. In this case you are not charging a service fee.
